Effective Date: [14/09/2025]
Website: https://www.ctetstudy.com
Owner: CTETStudy.com (“we,” “our,” or “us”)
At CTETStudy.com, we strive to provide high-quality educational content to help students prepare for the Central Teacher Eligibility Test (CTET) and other teaching-related exams. Your satisfaction is important to us. However, due to the nature of digital content, we have specific policies regarding refunds.
1. Digital Products – No Refund Policy
All purchases of digital products — including but not limited to:
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eBooks and PDF downloads
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Online courses
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Practice/mock tests
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Membership subscriptions or premium content access
— are non-refundable once the product is delivered or access is granted.
Why No Refunds?
Digital products are instantly accessible after purchase and cannot be “returned.” Once accessed or downloaded, we cannot revoke your use of the product. This is standard policy for most online digital content providers.
2. Duplicate Payments
If you are charged more than once for the same product due to a technical error or payment gateway issue:
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Please contact us at [mobgyanofficial@gmail.com] within 7 days of the transaction.
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After verification, we will process a full refund of the duplicate amount.
3. Failed Transactions
If your payment is successful but you did not receive access to the paid product or service:
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Contact us with proof of payment (transaction ID, screenshot, email confirmation).
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We will resolve the issue by either granting access or issuing a full refund, based on the case.
4. Subscription Cancellation
If we offer a subscription-based service (e.g., monthly/yearly access to premium study materials or test series), users may cancel future renewals at any time.
Note: Cancelling a subscription will stop the next billing cycle. No partial refunds are provided for unused time after cancellation.
5. Change of Mind
We do not offer refunds if you:
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Purchased the wrong product by mistake
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Changed your mind after the purchase
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Didn’t find the content helpful (though we welcome constructive feedback)
We encourage all users to read the product description carefully before purchasing.
6. Contact for Refund Requests
To request a refund (only in the situations described above), please contact us at:
📧 Email: [mobgyanofficial@gmail.com]
📅 Timeframe: Within 7 days of purchase
📎 Include: Payment receipt, product name, issue description
7. Policy Changes
We reserve the right to modify this Refund Policy at any time. Changes will be updated on this page with a new effective date. Please review this page periodically for updates.
Thank you for using CTETStudy.com.
We’re here to support your CTET preparation journey!